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End User License Agreement

Last updated: November 5, 2026

General:

This End User License Agreement (hereinafter this “License / EULA”) is an agreement between you and SayVU Technologies Ltd. (hereinafter “SayVU”). This License governs your use of this application and all related software, documentation, updates and upgrades that replace or supplement the application and are not distributed with a separate license (together - the “Application”).

This Application is intended and available to enable Licensed Users to report certain emergency situations and/or other situations, according to the specific Purpose of the Application determined by the organization that provides you with the Application. This Application is not intended for any other use other than for the Purpose of the Application and shall not enable and/or intended to enable any other reports of any kind, including but not limited to, any emergency situation reports and other critical situations reports, which are not specifically included in the Purpose of the Application.

Binding Agreement:

By registering for or using the Application, you agree to be bound by the provisions of this EULA. A link to this EULA is shown when you register. If you do not agree to be bound by this EULA, do not register for or use the Application.

When you register, the Application asks for certain details, such as your phone number, so that the organization that provides you with the Application can connect you to its service. That organization determines the specific purpose for which you use the Application, the users who use it with you, and who receives your reports.

SayVU may make changes to this EULA from time to time, and in doing so will bring to your attention the fact thereof. A copy of the current document version shall be available at SayVU’s website. You shall have the option of discontinuing the use of the Application in accordance with terms hereof if the changes are unacceptable to you but your continuing use of the Application after the date on which you receive notice of changes, shall be deemed your acceptance of the updated EULA/terms. If a change materially affects how your personal data is used, SayVU will notify you in the Application and ask for your consent where the law requires it.

Clarifications

Any misuse of the Application for any other purpose, other than for the Purpose of the Application and according to the terms of this License, may cause direct and indirect damages as well as significant expenses and financial loss, to SayVU and/or to third parties, such as authorities, rescue/emergency services and others. SayVU shall not be liable for any damages, expenses and/or loss accrued as a result of any misuse of the Application by any Licensed User, including in any case of a False Report (defined herein).

As specified herein and according to SayVU`s Privacy Policy, the use of this Application as well as any report made by you using the Application, shall disclose your personal data to all Approved Receivers, including but not limited to, your location, your telephone number, your name, your IP address, as well as additional information, such as, different parameters and data from sensors/devices integrated on your smart- phone, which may be important/relevant for the Purpose of the Application, as well as, for any response to your reports and/or emergency situations.

Please read this EULA carefully.

EULA AGREEMENT

  1. Definitions:

  • Except to the extent expressly provided otherwise, in this EULA:

    • 1.1 “EULA / License” means: this end user license agreement, including any amendments to this end user license agreement, as shall be effected from time to time;
    • 1.2 “Effective Date” means: the date on which you first register for or use the Application;
    • 1.3 “Licensed User/s” means: You and all other users chosen and determined for using this Application, as determined by the organization that provides you with the Application.
    • 1.4 The “Purpose of the Application” means: the specific and sole purpose of your use of this Application, as determined by the organization that provides you with the Application.
    • 1.5 “Approved Receivers” means: SayVU and/or any organ, entity, authority, rescue/emergency services and/or other third parties, determined by the organization that provides you with the Application, which shall receive, handle, traffic and/or respond to your reports and which shall be exposed to any disclosure of your Data, including without limitation your personal data and details collected and/or transferred by/through the Application.
    • 1.6 “Valid Report/s” means: Any true and valid report made by you or any on your behalf by using the Application, which was made according to this License and to the Application requirements, for the specific Purpose of the Application.
    • 1.7 “False Report” means: any report which is in breach of the terms and condition of this License and/or the Application; and/or (ii) transferred, transmitted, sent broadcasted streamed or otherwise made available, by any Licensed User or any on its behalf, either via graphic, video, verbal, photo and/or any other means, which contains any false/untrue events, facts, condition, matters, situations, false alert, notice, representation, report and/or any other misleading/ untrue information/report/call. A report made in good faith, or an accidental activation of the Application, is not a False Report.
    • 1.8 “Misuse” means: (i) any False Report; (ii) Creating a false identity for purposes of misleading others; (iii) Defaming, abusing, harassing, threaten, spamming, violating the rights of others and/or otherwise interfering with others’ use of the Application; (iv) Publishing, transferring or distributing any inappropriate, indecent, obscene, foul or unlawful conduct; (v) Transferring, streaming or otherwise making available material that contains viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files or any other similar material that may damage the computer, telephone or other property of any third party, such as SayVU and/or any Approved Receiver and/or another user; (vi) Use of any portion of the Application to harvest or collect information about others; (vii) Any use of the Application in order to interfere, harm, thwart and/or perform any other act that may create a False Report and/or may, in any way or manner, interfere, harm, thwart any Approved Receiver and/or any response to any emergency situations.
    • 1.9 “Proper Use” means: the use of the Application according to all terms and conditions of the License and Application for reporting Valid Reports.
    • 1.10 “Intellectual Property and Rights” means: intellectual property and other rights and confidential information of SayVU and its licensors, wherever in the world, whether registrable or un-registrable, registered or unregistered, including any application or right of application for such rights, including but not limited to, inventions, patents, patent applications, disclosures, concepts, algorithms, designs, drawings, diagrams, specifications, formulas, procedures, techniques, methods, models, research, development, processes, “know-how”, “show-how”, data, software source or object code, documentation, other trade secrets, original works of authorship, copyrights, trademarks, or trademark applications, information and materials relating to existing and future systems, technology, information and materials pertaining to related hardware, electronics, firmware, and software and all other intellectual property rights, registered or unregistered.
  1. License Grant and Terms of Use:
    • 2.1 Grant: SayVU grants you a personal, limited, non-exclusive, non–transferrable, non- assignable, non-sub-licensable, license to install and use the Application for the Purpose of the Application, including use on behalf of the organization that provides you with the Application, solely as set forth in this License and in any accompanying documentation, as shall be from time to time. Your licensed rights are subject to your compliance with this License. You are expressly prohibited from sublicensing, renting, leasing or otherwise distributing the Application or rights to use the Application. The term of your license shall commence on the Effective Date, and shall end on the earlier of the date that you dispose of the Application or SayVU’s termination of this License (the “Term”). Granting the License as specified in this EULA is made for the exclusive purpose of enabling you to make Proper Use of the Application only, according to the Purpose of the Application
    • 2.2 Application Updates; Availability: You agree that the Application may automatically download and install updates, upgrades and additional features that SayVU deems reasonable, beneficial to you and/or reasonably necessary. You acknowledge and agree that any obligation SayVU may have to support the previous version(s) may expire or be terminated upon the availability of the update, upgrade and/or implementation of additional features. This License shall apply to any updates, upgrades and/or additional features that are not distributed with a separate license or other agreement. SayVU shall use commercially reasonable efforts to make the Application available 24 hours a day, 7 days a week during the term of this License, except for planned downtime, of which SayVU shall give you reasonable prior notice of or otherwise publish in its website. The use of the Application is subject to unavailability caused by circumstances beyond SayVU’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or power, communication or Internet service provider failures or delays.
    • 2.3 Reservation of Rights:The Application is licensed, and not sold, to you for use only under the terms of this License. Except as expressly licensed to you herein, SayVU reserves all right, title and interest in the Application and all and software delivered through the Application, including but not limited to, all Intellectual Property and Rights,. Nothing in this EULA shall operate to assign or transfer any Intellectual Property and Rights from SayVU to you.
    • 2.4 Restrictions on Use: You must not, and shall not allow any Licensed User or third party to: (i) circumvent, disable or otherwise interfere with security-related features of the Application or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Application; (ii) allow anyone else to use your account or credentials; (iii) give, sell, rent, lease or timeshare the Application or use it in any service bureau arrangement; (iv) reverse engineer, decompile or disassemble the Application or any components or Intellectual Property and Rights thereof; (v) use the Application to develop a competing service or product; (vi) use any robot, spider, scraper, or other automated means to access or use the Application; (vii) take any action that imposes or may impose an unreasonable or disproportionately large load on the Application or SayVU’s infrastructure (as determined by SayVU in its sole discretion); (viii) interfere or attempt to interfere with the integrity or proper working of the Application, or any related activities; (ix) make copies of the Application, or copy any ideas, features, functions or graphics of the Application; (x) modify or create a derivative work of the Application, or any part thereof; (xi) reproduce, remove, deface, obscure, or alter SayVU’s or any third party’s copyright notices, patents, trademarks, or other proprietary rights affixed to or provided as part of the Application, or use or display logos of the Application differing from those of SayVU; and/or (xii) use the Application in any unlawful manner or in breach of this EULA. Without limiting the foregoing, you may not use the Application to: (a) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (b) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or which violates third party privacy rights; (c) send or store material containing viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfere with or disrupt the integrity or performance of the Application; or (e) attempt to gain unauthorized access to the Application.
    • 2.5 Events of Misuse: In any event of a Misuse by Licensed User, including but not limited to, any concern or suspicion of Misuse by Licensed User, SayVU reserves the right, according to its discretion, to (i) Disconnect/block user from the Application; and/or (ii) use any means required to protect the Application and/or any interest and/or rights of SayVU and/or of the Approved Receivers and/or any other third party; and/or (iii) Subject to applicable law, disclose and submit user`s information, details and data to any relevant Approved Receivers and/or law enforcement authority, inter alia, for the purpose of executing legal remedies and suits against user.
    • 2.6 Installation and Un-installation: Un-installation of the Application can be accomplished by removing the Application according to your smart-phone`s requirements.
    • 2.7 Third-Party Services: Any use by you of third-party products or services is solely between you and the applicable third-party provider. SayVU does not warrant, support or assume any liability for any third-party products or services.
    • 2.8 Privacy:
      • 2.8.1 You agree that, by installing and using the Application, SayVU may collect, use and store the information described in the Privacy Policy below, including your name, telephone number, location, device information and the content of your reports (“Data“), for the Purpose of the Application and for the response to the situations it covers. You may upload, transmit, import, post or process your Data in the Application.
      • 2.8.2 You acknowledge and agree that your Data may contain personally identifying information or personal data, as defined by the applicable laws which govern the use of data relating to identified or identifiable natural persons, including, as applicable, the Israeli Protection of Privacy Law, 5741-1981, and its regulations, the Mexican Federal Law on the Protection of Personal Data Held by Private Parties, the EU General Data Protection Regulation (“GDPR“), and the California Consumer Privacy Act, as each of these laws are amended or replaced from time to time, and any other foreign or domestic laws to the extent that they are applicable to the personally identifiable or personal data you upload, transmit, post or process while using the Application (“Data Protection Laws and Regulations“).
      • 2.8.3 You hereby grant SayVU a non-exclusive right and license to receive, retrieve, access, use, reproduce, display, copy, transmit, process and store your Data for your use of the Application for the Purpose of the Application, in accordance with this Section 2.8 and SayVU’s privacy policy set out below (“Privacy Policy“). To the extent that anything in this Section 2.8 conflicts with the terms of the Privacy Policy, the terms of the Privacy Policy shall prevail.
      • 2.8.4 You retain ownership of your Data. You represent and warrant that: (i) you will include information about other people in a report only in good faith and as needed to report the situation; (ii) you own or have acquired the right to all of the intellectual property rights subsisting in the Data, and have the right to provide SayVU the license granted herein to the Data; and (iii) the Data does not infringe or violate any patents, copyrights, trademarks or other intellectual property or proprietary rights of any third party. You shall remain solely responsible and liable for your Data, including without limitation for your use of and reliance upon your Data, and you expressly release SayVU from any and all liability arising from any such activities. SayVU has no obligation to monitor, examine or evaluate the content, accuracy, completeness, timeliness, validity, copyright compliance, legality or any other aspect of your Data, or to screen any of your Data. SayVU does not provide data recovery or reconstruction services.
      • 2.8.5 SayVU protects your Data as described in the Privacy Policy. However, no method of transmission over the Internet or mobile networks is completely secure, and SayVU cannot guarantee that your Data will never be accessed without authorization.
      • 2.8.6 The Application will ask for your permission, through your device’s permission prompt, before it uses your smartphone’s microphone or camera. Once you allow it, SayVU may collect, use and store the resulting recordings and images according to this License and the Privacy Policy.
      • 2.8.7 IF YOU DO NOT AGREE TO APPROVE TO COLLECT, USE, STORE, TRANSMIT OR DISPLAY THE DATA AS SET FORTH AND IN ACCORDANCE WITH THIS SECTION AND THE PRIVACY POLICY, PLEASE DO NOT INSTALL OR USE THE APPLICATION.
  2. Termination:
    • 3.1 You may stop using the Application at any time by uninstalling it. SayVU may suspend or terminate your access to the Application at any time in the event of Misuse or a breach of this EULA, or when the agreement between SayVU and the organization that provides you with the Application ends.
    • 3.2 Promptly upon termination, you must cease all use of the Application and destroy all copies of the Application in your possession or control. SayVU’s termination will not limit any of SayVU’s other rights or remedies at law or in equity.
    • 3.3 Sections 4-7 of this License shall survive termination or expiration of this License for any reason.
  3. Disclaimer of Warranties:
  • TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE APPLICATION IS PROVIDED TO YOU “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCES OR GUARANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU. SayVU AND ANY ONE ON ITS BEHALF DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. SayVU DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE APPLICATION; THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS; THAT OPERATION OF THE APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SOFTWARE WILL BE INTEROPERATE OR THAT THE APPLICATION WILL BE COMPATIBLE WITH THIRD PARTY SOFTWARE OR THAT ANY ERRORS IN THE APPLICATION WILL BE CORRECTED. NO ORAL OR WRITTEN ADVICE PROVIDED BY SayVU OR ANY AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY.
  1. Limitation of Liability:
  • TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL SayVU, ITS SUBSIDIARIES OR ITS AFFILIATES OR ANY ONE ON ITS BEHALF, BE LIABLE TO YOU AND/OR TO ANY ONE ON YOUR BEHALF, DIRECTLY OR INDIRECTLY, FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION AND/OR ANY FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO: (i) THIS LICENSE OR THE APPLICATION, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, WHETHER OR NOT SayVU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE; (ii) ANY RESPONSE OR PARTIAL RESPONSE OR FAILURE TO RESPOND AND/OR ANY ACTION AND/OR OMISSION OF ANY OF THE APPROVED RECEIVERS AND/OR OF ANY ONE ON THEIR BEHALF, DIRECTLY OR INDIRECTLY, FOR ANY REPORT MADE BY YOU AND/OR ANY ONE ON YOUR BEHALF BY USING THE APPLICATION, DIRECTLY OR INDIRECTLY (VALID OR FALSE); (iii) ANY OMISSION AND/OR FAILURE AND/OR FORCE MAJEURE, OF ANY KIND – DIRECTLY OR INDIRECTLY, TO TRANSMIT, TRANSFER, STREAM, BROADCAST, SEND AND/OR OTHERWISE MAKE AVAILABLE YOUR REPORT AND/OR ANY RELEVANT/NECESSARY DATA/INFORMATION INCLUDING BUT NOT LIMITED TO, ANY OMISSION AND/OR FAILURE AND/OR FORCE MAJEURE ARISING FROM THE SYSTEM, COMMUNICATION, MOBILE SERVICES, INTERNET/COMPUTER MALFUNCTION AND/OR FAILURE AND/OR ANY OTHER CAUSE, INCLUDING BUT NOT LIMITED TO, ANY MALICIOUS ACT/OMISSION OF A THIRD PARTY AND/OR COMPUTER/INTERNET/CELLULAR HACKING; (iv) ANY MISUSE AND/OR FALSE REPORT AND/OR ANY MALICIOUS USE OF THE APPLICATION; (v) ANY USE OR MISUSE MADE BY THE APPROVED RECEIVERS OF ANY REPORT AND/OR DATA AND/OR INFORMATION RECEIVED VIA THE APPLICATION. IN NO WAY DEROGATING FROM THE FOREGOING, IN NO EVENT SayVU SHALL BE LIABLE FOR; (i) THE CONTENT/CONTEXT OF ANY REPORT, INCLUDING BUT NOT LIMITED TO, ANY WRITTEN REPORT AS WELL AS ANY VIDEO, VOICE AND/OR PICTURE INCLUDED IN SUCH REPORT; (ii) THE ACTUAL RECEIPT OF THE REPORT BY THE APPROVED RECEIVERS; (iii) THE ACTUAL RESPONSE, INCLUDING BUT NOT LIMITED TO, ANY FAILURE TO RESPOND BY ANY APPROVED RECEIVERS, AND/OR ANY RESULT/CONSEQUENCE OF SUCH RESPONSE OR FAILURE TO RESPOND.
  1. Limitation of Liability is a Material Term of this License:
  • You agree that the provisions in this License that limit the liability of SayVU are essential terms of this License. The foregoing limitations of liability apply even if any remedies described in this License fail in their essential purpose.
  1. Indemnity:
  • You agree to indemnify and hold SayVU and its affiliates, employees, directors, and officers harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from: (i) any violation by you of any provision in this EULA; (ii) actions against SayVU by any third parties in connection with your acts or omissions hereunder, and (iii) any other claim in connection with your use of the Application.
  1. Severability and Survival:
  • If any provision of this License is illegal or unenforceable under applicable law, such provisions shall be amended to achieve as closely as possible the effect of the original term and all other provisions shall continue in full force and effect.
  1. Injunctive Relief:
  • You agree that a breach of this License may cause irreparable injury to SayVU for which monetary damages would not be an adequate remedy and SayVU shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law.
  1. Governing Law:
  • (i) The laws of the State of Israel govern this License and your use of the Application; and (ii) you expressly agree that exclusive jurisdiction for any claim or action arising out of or relating to this License and/or your use of the Application shall be the Courts of Tel-Aviv, Israel, and you expressly consent to the exercise of personal jurisdiction of such courts. The parties agree that the UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) shall not apply to this License or to any dispute or transaction arising out of this License.
  1. No Third Party Beneficiaries
  • This EULA is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this EULA are not subject to the consent of any third party.
  1. Miscellaneous:
  • This License constitutes the entire agreement between you and SayVU with respect to the Application and supersedes all prior or contemporaneous understandings regarding such subject matter. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of any other right hereunder. If the organization that provides you with the Application has a signed agreement with SayVU, that agreement governs the matters it expressly covers, and this License governs your individual use of the Application. Nothing in this License limits any rights you have under consumer protection or other laws that cannot be excluded by agreement.

Privacy Policy

This Privacy Policy explains what information the SayVU application (the “Application”) collects, how it is used and shared, and the choices and rights you have. It forms part of this EULA. Capitalized terms not defined here have the meanings given in the EULA.

1. Who we are and who is responsible for your data

The Application is provided by SayVU Technologies Ltd., Company No. 515315786, 13 Eliezer Kashani St., Tel Aviv-Yafo, Israel (“SayVU”, “we”, “us”).

In most cases you use the Application through an organization, such as a municipality, an employer, a campus or a community (your “Organization”). Your Organization decides who may use its service, what the Application is used for and who receives your reports. For data processed for your Organization, your Organization is responsible for that data and SayVU processes it on your Organization’s behalf and according to its instructions.

For data you give us directly, for example when you register in the Application on your own, SayVU is responsible for that data.

2. Information we collect

  • Account details: your name or username and your mobile phone number. We verify your number with a one-time code sent by SMS or WhatsApp.
  • Location: your device’s location, as described in section 3.
  • Your reports: the content of reports and messages you send, such as text, photos, videos, voice messages and notes, together with their time and location.
  • Audio recordings: when you send a report, the Application automatically records 10 seconds of audio and sends it with the report. While you are still in the Application, the control center may also start a voice recording; the recording starts automatically.
  • Responder and mission data: if you are a responder or field worker, your shift status, the tasks and missions assigned to you, your responses and their times.
  • Device information: your device model, operating system and app version, battery level, and which permissions you have granted to the Application.
  • Technical and usage data: crash reports and usage events, collected with Firebase Crashlytics and Firebase Analytics, which help us keep the Application working and improve it.

We do not ask for your contacts list.

3. Location

Your location is at the heart of an emergency service, so we explain exactly when it is used:

  • When you send a report or alert: your location is sent with the report to the control center and to the responders handling it, for as long as the incident is active.
  • During a shift (responders): while you are on shift, your location is sent to your Organization’s control center so it can dispatch the nearest responder.
  • Field missions: during a field mission, your location is shared from 30 minutes before the mission starts until the mission ends.
  • Off shift: when you are not on shift and have no open report, the control center does not see where you are. If your Organization uses zones, the Application may detect when you enter or leave a zone, and the control center receives only a notice that you entered or left that zone, not your position on the map. Your Organization can turn this off.
  • Area announcements: your Organization may send announcements to people in a specific area. The Application uses your current location to deliver to you the announcements meant for the area you are in.

Location may be collected while the Application is in the background, only for the purposes above. You can end your shift or turn off location access in your device settings at any time. Without location, the Application cannot send your location with a report.

4. Device permissions

The Application asks for permissions only for the features that need them:

  • Location: to send your location as described in section 3.
  • Camera and photos: to attach photos and videos to a report.
  • Microphone: to record voice messages, to record audio automatically when you send a report, and to make video calls.
  • Notifications and critical alerts: to show you alerts and incoming reports, even when your phone is on silent.
  • Display over other apps (Android): to show emergency alerts on top of other apps.
  • Motion (iOS): to let you send a report by shaking your phone.

You can grant or withdraw each permission in your device settings. Some features will not work without it.

5. How we use your information

We use your information to:

  • Provide the Application: register you, deliver your reports and alerts to the Approved Receivers, dispatch responders and show you incoming tasks.
  • Notify the emergency contacts you choose, when you send a report.
  • Transcribe voice messages and recordings into text for the control center.
  • Keep the Application secure, prevent Misuse and False Reports, and investigate security incidents.
  • Fix errors and improve the Application’s reliability.
  • Comply with the law and with valid requests from authorities.

We do not use your information for advertising or marketing, and we do not sell it.

6. Who receives your information

  • Approved Receivers: your Organization’s control center, its responders and the other receivers your Organization determines, which receive your reports and the information that comes with them.
  • Your emergency contacts: the people you choose to notify when you send a report.
  • Service providers that operate parts of the Application for us, under contract and only for that purpose:
    • Google Cloud and Firebase: hosting, databases, push notifications, crash reporting, usage analytics and speech-to-text for voice messages and recordings.
    • Vonage (SMS) and Meta (WhatsApp): sending your verification code. They receive your phone number and the code.
    • Agora: video calls, when your Organization uses them. Video is not stored.
    • Amazon Web Services: telephony services, when your Organization uses them.
    • Apple and Google push services (APNs and FCM): delivering notifications to your device.
  • Authorities: when the law requires it, or as described in section 2.5 of the EULA in a case of Misuse.

Maps in the Application are displayed with Google Maps or Apple Maps. Your location comes from your device’s GPS and is not shared with the map provider.

7. Where your information is stored

Your information is stored on Google Cloud servers in the United States and Europe, and may be accessed remotely by SayVU’s team for support and maintenance. These countries may have data protection laws different from those in your country. We protect transfers under our agreements with our providers.

8. How we protect your information

SayVU’s information security management system is certified to ISO/IEC 27001:2022. Data is encrypted in transit. The control center is accessed with a username and a password and supports two-factor authentication, access is limited by roles defined by your Organization, data is separated between Organizations, and the control center logs which operator opened each report and when. The Application was tested by an external penetration tester. No system is completely secure, but we work to protect your information and to respond to any incident.

9. How long we keep your information

Reports and zone notices are kept with no fixed deletion date, so that your Organization keeps a history of its incidents. We keep your other information for as long as your Organization uses SayVU and your account is active. Your location and route during a shift are no longer shown in the control center after the shift ends. When you, or your Organization, ask us to delete your information, we delete it from our systems and backups, except where the law requires us to keep it.

10. Your rights

Depending on the law where you live, you may have the right to access your information, correct it, delete it, object to or restrict its use, receive a copy of it, and withdraw your consent. In Mexico these are your ARCO rights.

If you use the Application through an Organization, please send your request to your Organization first. We will help it respond. You can also write to us at support@sayvu.com. We may ask you to verify your identity. We will respond within the time required by the law that applies to you.

You may also complain to the data protection authority in your country.

11. Children

The Application is not directed at children, but it may be used by minors when an Organization provides it to them. In that case the Organization is responsible for obtaining any consent required from a parent or guardian. If you believe a child has given us information without the required consent, contact us and we will review the case and delete the information where appropriate.

12. Changes to this Privacy Policy

We may update this Privacy Policy. We will notify you in the Application or by another reasonable means before material changes take effect, and update the “Last updated” date at the top of this document.

13. Contact us

SayVU Technologies Ltd.
13 Eliezer Kashani St., Tel Aviv-Yafo, Israel
Email: support@sayvu.com
Phone: +972-3-947-7177